Frequently Asked Questions
Are your doctors fully qualified?
Yes. All doctors working with London Hotel Doctor are registered with the General Medical Council (GMC) as GPs, with over 10 years’ clinical experience.
How long does a consultation take?
Each consultation is upto 30 minutes with your doctor.
How much does a consultation cost?
The total consultation fee is £400. This includes a 30-minute consultation and a private prescription where medically appropriate. Medication costs are not included in the consultation fee.
How quickly can a doctor come to my hotel?
Book online and select your desired appointment time — appointments are instantly confirmed, subject to doctor availability and your location.
Do I need to tell my hotel that a doctor is coming?
Not required, but it is often helpful if you are able to let your hotel reception team know, so they can expect your doctor and direct them to your room smoothly.
Which areas of London do you cover?
We provide doctor visits to hotels across Central London. If you are unsure whether your hotel falls within our coverage area, please contact us and we will confirm.
Is the service confidential?
Yes. Discretion is central to our service. Consultations are conducted privately in your room, and every visit is handled with the same discretion you’d expect from a private members’ club.
What conditions can you treat?
Our doctors can assess and treat a wide range of general medical conditions, including common illnesses such as colds, flu, infections and digestive upset, minor injuries such as cuts, sprains and strains, and travel-related conditions including jet lag and dehydration. They are also equipped to assess more urgent concerns and can arrange further investigations, prescriptions, or specialist referrals where needed. If a condition requires a higher level of care than can be provided in your hotel room, your doctor will advise you and arrange appropriate referral, including hospital admission if necessary.
Can you provide prescriptions?
Yes, a private prescription is included where medically appropriate as part of your consultation, and can be arranged with a nearby pharmacy. Medication costs are not included in the consultation fee, and prescriptions for controlled substances are not available through this service.
What is your cancellation policy?
We understand that travel schedules and plans can change unexpectedly. If you need to make changes to your booking with more than 24 hours’ notice prior to your scheduled consultation, you are eligible for a full refund or a free reschedule. You can effortlessly manage your booking, choose a new appointment slot, or cancel directly by clicking the link provided in your original booking confirmation email.
For requests made within 24 hours of your scheduled appointment time, bookings are strictly non-refundable. However, we remain committed to accommodating your healthcare needs wherever possible and offer one complimentary reschedule per booking. If you require a change within this 24-hour window, please email our concierge team directly at [email protected] so we can check our real-time doctor availability and help you secure an alternative time slot.
Do you accept travel or private health insurance?
We do not bill insurers directly, but we provide a consultation summary and invoice suitable for submission to your insurer for reimbursement.
How do I pay for the consultation?
Payment is taken securely at the time of booking. We accept cards, Apple Pay, Google Pay, and Onelink.
Can you see children as well as adults?
Yes, we see patients of all ages, including children.
Is this an emergency service?
No. London Hotel Doctor provides private, non-emergency medical care. If you are experiencing a medical emergency, please call 999 or go to the nearest A&E department immediately.
Feeling unwell?
Help is closer than you think.
Book online now and select your desired appointment time — appointments are instantly confirmed.
We provide a premium private doctor service for hotel guests across London, bringing experienced, GMC-registered GPs directly to the comfort and privacy of your room.
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Book online and select your desired appointment time — appointments are instantly confirmed. Reservations are welcomed around the clock, with appointments available seven days a week.